Linyi urban management launches integrated service matrix for refined governance

Urban management work in Linyi used to rely on passive responses to public complaints, lacking unified service channels and cross-department coordination mechanisms. To resolve residents’daily troubles efficiently, Linyi Urban Administration Bureau built the brand service matrix "Reach Urban Management for Any Trouble", shifting the city management model to all-round urban stewards.

Led by Party building, four specialized studios focus on municipal works, landscaping, sanitation and enterprise services. The bureau integrated three public complaint channels and adopted a six-step closed-loop working procedure to realize early intervention before complaints arise. Forty-five joint urban-rural grids cover all communities, while mobile service vehicles, urban service stations and door-to-door "community order-taking" services form a 15-minute convenient service circle. Over 5,700 public demands have been settled with full public satisfaction, and multi-department joint on-site offices have resolved more than 320 complicated livelihood issues.

Linyi will further enrich the connotation of its urban management service brand, optimize multi-party joint governance mechanisms, and continuously lift the level of refined modern urban governance to deliver tangible benefits to residents.

Editor：韩蒙蒙