Linyi consumer rights mediator wins national second prize

Sun Fengtian, an official of the Tancheng county market regulation bureau, won a second prize in the individual category at the 2026 National Complaint Mediation Skills Competition of Consumer Associations, which concluded recently in Wuxi, Jiangsu province, representing Shandong province.

The national competition is the highest-level professional event in China's consumer association mediation field, drawing 60 frontline consumer rights workers from across the country. It featured comprehensive knowledge tests, mediation demonstrations and simulated mediation scenarios to assess overall capability. Sun advanced through city-level selection and the provincial contest to reach the national stage.

Linyi Consumer Association said the result reflects its efforts to strengthen the consumer rights workforce. In recent years, the association has followed a "competition to promote learning, training and application" approach, co-hosting a city consumer rights knowledge contest with the municipal federation of trade unions, human resources and social security bureau, and the work committee of municipal departments, identifying grassroots mediation talent through theoretical tests, case analysis and simulated mediation. The city has also hosted the provincial consumer complaint mediation skills competition.

The association said it will further build the consumer rights talent pool through on-the-job training, case discussions and professional courses, so as to resolve disputes more efficiently and improve the city's consumer environment.

Editor：韩蒙蒙